How to contact Jagex
#1
There are a few ways of getting to Jagex.

*For a step by step guide Click Here


1. Twitter: @JagexSupport
They have a Twitter account made for support. Usually you get a fast reply if you tweet during the UK work hours.

2. The Support System on the home page:
[Image: pvlvRNL.png]
http://services.runescape.com/m=rswiki/e...er_Support

Customer Support is now divided in 4 sections.

*Account Help:
-I can't login
-Rs Authenticator
-Email registration
-Security advice
-Account settings
-Bank pin

*Payment Support:
-Membership benefits
-Payment methods
-Payment issues
-Subscription management

*Safety Centre:
-Rules and reports
-Law enforcement
-Online safety
-Parents guide
-In-game adverts

*Technical Support:
-Black/white screens
-Disconnections
-Game crashes
-Java
-Website

Run though the given options and use the most suitable ones.
Sometimes it's hard to find something that exactly fits your situation. In some cases you can get it to redirect you to an open field where you can type out the information needed.

Spoiler: Old emails - Most of them don't work anymore
Hey hey people often ask where they can contact Jagex so I'm lending this post from the clan leaders forum to help you all out ^_^

*I've made the ones that don't work anymore red. Could be that there are more but I'm not sure Smile

Postbag:
postbag@jagex.com
RS Thread

Players' Gallery:
gallery@jagex.com
RS Thread

Competitions:
competitions@jagex.com
RS Thread

Community Management:
community@jagex.com

Fansite Support:
fansites@jagex.com
RS Thread

Customer Support:
accounthelp@jagex.com
https://secure.runescape.com/m=ticketing/accounthelp.ws
https://secure.runescape.com/m=ticketing...lp_nologin
RS Thread

Tech Support:
accounthelp@jagex.com
https://secure.runescape.com/m=ticketing...support.ws
RS Thread

JAG Support:
jag@jagex.com
https://secure.runescape.com/m=ticketing/accounthelp.ws
https://secure.runescape.com/m=ticketing...lp_nologin

Billing Support:
billingsupport@jagex.com
https://secure.runescape.com/m=ticketing...support.ws
RS Thread

Information for Parents:
parents@jagex.com

Report Phishing:
reportphishing@jagex.com

Advertisements:
advertising@jagex.com
https://secure.runescape.com/m=ticketing...mplaint.ws

Copyright Infringement Notification:
copyright@jagex.com

Law Enforcement:
lawcontact@jagex.com

Press:
press@jagex.com

Marketing:
business@jagex.com

Para ayuda en español:
ayuda@jagex.com (same as Costumer Support)
facturacion@jagex.com (same as Billing Support)
http://tkts.axeso5.com

Other Known Jagex Emails:
noreply@a.runescape.com
noreply@e.runescape.com
~ Made by Pescao6~ + I've added a few things Smile

Notes:
  • Jagex responds to emails within 2-5 business days.
  • Message Centre tickets are reviewed within 24 hours.
  • You can recognise Jagex Emails mainly because they WILL use your account name when ever they mail you. If you get an email regarding your account (security) and it doesn't contain your Runescape Name then delete it and scan your computer.
  • Messages in game from "Jagextl..." accounts that want to talk to you regarding your account security or saying that you've been chosen to become a pmod (or anything else for that matter). -Report/ignore them (they simply pretend to work for jagex to get your account details). Jagex will use your ingame inbox or your email that's connected to your account with the criteria mentioned above.

Any questions or addons be free to post them!
[Image: Untitled-4.gif]
Shoot for the moon and if you miss grab a star.
And if nothing works out just flip a table ┬─┬ノ( º _ ºノ) -- (╯°□°)╯︵ ┻━┻
Twitch | Discord | Runeclan Main | Goals & Achievements | Twitter | Clan Twitter
#2
i get 3-4 phishing messages a day and the same number of fake emails!
#3
(23-05-2014, 05:50 PM)Caleban Wrote: i get 3-4 phishing messages a day and the same number of fake emails!

Mr popular Wink
[Image: Untitled-4.gif]
Shoot for the moon and if you miss grab a star.
And if nothing works out just flip a table ┬─┬ノ( º _ ºノ) -- (╯°□°)╯︵ ┻━┻
Twitch | Discord | Runeclan Main | Goals & Achievements | Twitter | Clan Twitter
#4
(23-05-2014, 05:50 PM)Caleban Wrote: i get 3-4 phishing messages a day and the same number of fake emails!

Maybe someday the Nigerian prince will stop emailing you and will realize you're not a girl Tongue
#5
(23-05-2014, 05:55 PM)Macka Wrote:
(23-05-2014, 05:50 PM)Caleban Wrote: i get 3-4 phishing messages a day and the same number of fake emails!

Maybe someday the Nigerian prince will stop emailing you and will realize you're not a girl Tongue

^ LMAO
"Scaping pantless is what all individuals should strive for"
[Image: e349zE6.gif]
"I eat crayons and I poop rainbows"
#6
accounthelp@jagex.com is amazing!

It's the best thing since they removed the limit 3 inbox on message center from the old site layout. (We could send up to 3 inboxes to Jagex per account, until one got replied and freed up 1 of 3 slots.)
[Image: ngor36.jpeg]
"When I came into the game they didn't do nothing but doubt me.
Now the whole game's changed and it ain't nothing without me." - Ludacris
#7
Updated Smile
[Image: Untitled-4.gif]
Shoot for the moon and if you miss grab a star.
And if nothing works out just flip a table ┬─┬ノ( º _ ºノ) -- (╯°□°)╯︵ ┻━┻
Twitch | Discord | Runeclan Main | Goals & Achievements | Twitter | Clan Twitter
#8
Yes. Updated indeed. I don't understand why they deleted their email. But now every time I try they only tell me auto reply about "accounthelp@jagex.com" is no longer active.

Good thing you've located their Twitter.
[Image: ngor36.jpeg]
"When I came into the game they didn't do nothing but doubt me.
Now the whole game's changed and it ain't nothing without me." - Ludacris
#9
(10-01-2015, 09:23 AM)Kire667 Wrote: Yes. Updated indeed. I don't understand why they deleted their email. But now every time I try they only tell me auto reply about "accounthelp@jagex.com" is no longer active.

Good thing you've located their Twitter.

Too bad I don't use Twitter lol >_<
#10
It probably got spammed with everything.. So gl sorting out which mail is for who then Tongue
[Image: Untitled-4.gif]
Shoot for the moon and if you miss grab a star.
And if nothing works out just flip a table ┬─┬ノ( º _ ºノ) -- (╯°□°)╯︵ ┻━┻
Twitch | Discord | Runeclan Main | Goals & Achievements | Twitter | Clan Twitter

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